Refund & Cancellation Policy

You buy prepaid credits (₹1 = 3 credits) that you spend on AI generations. There are no subscriptions, so there is nothing to cancel — you only pay when you top up.

If an AI generation fails or doesn't finish, the credits it used are returned to your balance automatically. You can see every charge and refund in Credits → History.

You can ask for a refund of a top-up within 7 days of buying it if none of its credits have been used. If some have been used, we refund the unused part, worked out at the rate you paid. Free or promotional credits are never refunded.

• You were charged but the credits never reached your account.
• You were charged twice for the same top-up.
• A fault on our side stopped you from using credits you paid for.

• Credits already spent on generations that completed, even if you don't like the result — you can try again with a different prompt or model.
• Requests made more than 7 days after purchase, except in the cases above.
• Accounts closed for breaking our Terms or Content Policy.

Email ai@aventematnitch.in from your account email with the payment reference and reason. We reply within 2 working days. Approved refunds go back to the original payment method within 5–7 working days (your bank may take a little longer to show it). The matching credits are removed from your balance.